With the rise of new retail, smart retail hardware has become a new trend in the offline retail industry. As a professional smart new retail hardware manufacturer, we are committed to providing customers with a full set of new retail product hardware, as well as a complete set of software and hardware solutions for restaurants. Our products are suitable for various scenarios, can be changed into multiple languages, and are exported to all continents around the world.Self-service kiosk example: Successful application in African restaurants
In Africa, our self-service ordering kiosks have been widely used in restaurants. An innovative restaurant in Africa faced the challenge of long queues during peak hours. To simplify the ordering process, they integrated Sinmar self-service kiosks, allowing customers to place orders and pay directly through the self-service kiosk with ordering system, it is not only reduces waiting time, but also enhances the customer experience through multiple language options and an easy-to-use touch interface. The self-service kiosk system integrates seamlessly with the restaurant's POS, automatically forwarding orders to the kitchen and enabling real-time updates of inventory.
Customer needs:- Reduce the workload of employees: During peak hours, restaurants often have a large number of customers queuing up to order food. Employees need to deal with multiple tasks at the same time, which leads to an increase in the error rate of ordering and a decrease in service efficiency.- Improve customer experience: Customers do not like to queue up, especially when they are impatient when waiting for a long time. The restaurant hopes to improve customer satisfaction through technical means.- Multi-language support: Since the customer base of this restaurant comes from different countries and regions, the system needs to provide multiple language options for customers to use.Solution:We provide this restaurant with a multi-language self-service kiosk, which has:- Self-service ordering function: Customers can browse the menu, select meals, customize orders through the touch screen, and pay directly through the self-service kiosk after completing the order, without waiting in line for the waiter.- Multi-language interface: The kiosk has built-in multiple language options, including English, French, Arabic, etc., to meet the needs of customers from different countries.- Seamless payment integration: Supports multiple payment methods, including bank cards, mobile payments, etc. Customers can choose the most convenient payment method to complete the order.- Orders are transmitted to the kitchen in real time: Order information is immediately sent to the kitchen display through the system, ensuring that the chef can prepare the order quickly and reducing the error rate of manual order transmission.Results:- Improved operational efficiency: With the introduction of self-service kiosks, employees can focus on other high-value tasks, such as improving customer service experience or speeding up meal preparation. Customers can also complete the ordering process in a shorter time.- Improved customer satisfaction: Customer feedback shows that self-service kiosks make the ordering process more convenient and faster, especially during peak hours, reducing queuing and waiting time.- Improved order accuracy: Customers enter their own orders, reducing errors caused by verbal communication in the past, and the restaurant's order accuracy has increased by about 20%.- Sales growth: Self-service kiosks can recommend special dishes or set meals during the ordering process, which increases the amount of customers' orders and the overall sales have also increased significantly.
Point of Sale (POS) System Customer Case of US Restaurants
A chain restaurant in the United States decided to upgrade its POS system to optimize operations and improve customer experience. Our company recommended a full range of Point of Sale POS hardwares to them, including touch-screen cash registers, durable cash drawers, fast and stable receipt printers, and efficient and practical scanners.
The customer's needs mainly focus on the following points:
1. Speed up cash register: A large number of order and payment businesses need to be processed during peak hours, and the original system responds slowly, resulting in poor customer experience.
2. Reduce cash register errors: Change and input errors are prone to occur during busy hours, and a reliable system needs to be introduced to reduce human errors.
3. Increase data management and inventory tracking capabilities: It is expected that sales data can be grasped in real time through the system and inventory can be effectively managed.
In response to the above problems, we proposed the following solutions:
1. Touch screen pos cash register: With a high-performance touch screen, the system responds quickly, and the interface is simple and easy to understand. Employees can quickly complete order settlement, greatly shortening customer waiting time.
2. Cash box: Seamlessly connected with the cash register system to ensure cash safety, while automatically operating to avoid change errors.
3. Receipt printer: Print receipts quickly and efficiently, support QR codes and detailed order information, and improve customer checkout experience.
4. Scanner: Scan coupons, membership cards and product barcodes at high speed to simplify cashier workflow.
Implementation results are significant:
1. Checkout efficiency increased by about 40%: The new POS hardware significantly shortens customer waiting time, especially during peak hours, and the checkout process is smoother.
2. The error rate has dropped significantly: Through automated cash boxes and integrated scanning functions, change and input errors are reduced, and overall accuracy is improved.
3. Data management optimization: The system synchronizes sales data in real time, and restaurant managers can understand daily sales and inventory status at any time, helping to accurately formulate business strategies.
In summary, this set of POS hardware not only improves the restaurant's cashier efficiency, optimizes data management and inventory tracking, but also helps restaurants achieve higher operational efficiency and customer satisfaction.
Kitchen Display System (KDS) Hardware Case for European Customer Restaurant
One successful case is from our valued European partner, a restaurant system supplier specializing in high-end technology solutions for the catering industry. This customer chose to purchase a series of hardware products necessary for the Kitchen Display System (KDS) from us, including kitchen displays and kitchen printers, which will be widely used in their many chain restaurants to further optimize kitchen operation processes.
Regarding the specific needs of the customer, they are mainly reflected in the following aspects:1. Improve kitchen operation efficiency: In order to cope with the growing order volume, restaurants urgently need to use digital systems to simplify the delivery process of paper orders, so as to ensure that the kitchen can handle a large number of orders more efficiently.2. Reduce error rate: By combining kitchen displays and printers, we hope to ensure that every order can be processed accurately and correctly during busy hours, thereby minimizing the possibility of human errors.3. Real-time update of order status: Through the KDS system, we expect to achieve seamless transmission and real-time updates of orders, so as to ensure unimpeded information flow between the front office and the kitchen.In response to the above needs, we provide customers with a complete set of kitchen display and kitchen printer hardware solutions, as follows:1. Kitchen display: The high-definition display we provide can be directly connected to the restaurant's point-of-sale system, and the order information will be displayed on the screen in real time, so that chefs can prepare dishes in order according to the urgency of the order. In addition, this display adopts an all-metal shell design, has excellent waterproof and dustproof performance, and can continue to operate stably for up to 24 hours even in the high temperature environment of the kitchen, with extremely high reliability and durability.2. Kitchen printer: In certain specific scenarios, the kitchen printer can also be used to print order receipts, which helps the various workstations in the kitchen to handle and assign tasks more clearly and ensure that there are no omissions.Since the implementation, customers have given us positive and enthusiastic feedback. According to them, since the introduction of the above equipment, their restaurant kitchen work efficiency has been significantly improved, as shown below:1. Improved food delivery speed: Thanks to the assistance of the KDS system, chefs can manage order priorities more efficiently, thereby increasing the overall food delivery speed by 25%.2. Reduced error rate: Digital order management has reduced the error rate by 30%, greatly improving customer satisfaction.3. Smoother collaboration between the kitchen and the front office: Since order information can be updated in real time, the communication cost between the front office and the kitchen is significantly reduced, and the service fluency has been significantly improved.In general, this European customer successfully improved the kitchen operation efficiency and accuracy of its customer restaurant by purchasing our kitchen display system hardware. Whether it is digital display function or printing support, this system provides a strong guarantee for the restaurant to achieve efficient and seamless operation, and has won high praise from the majority of end customers.It is worth mentioning that this solution that integrates KDS screens and printers is not only suitable for busy restaurant environments, but also provides solid hardware support for digital management of kitchens.
